How can we help?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

- Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount. Please note Klarna are an independent payment provider and UNIQLO has no influence over whether your payment with Klarna is accepted or not.

- Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.

- You may have outstanding payments on previous Klarna statements. Once these are paid off, try placing your order with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.

- You may have missed a required field at the checkout

- If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.