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Q. What is the online extended returns policy?

For this holiday season we have extended our returns policy. 


What is the online extended returns policy?
Any purchases made on or after 2nd November shall be eligible for return either until the 15th January 2021 or 30 days from the date of purchase, whichever is later. To return your Product(s) to us, you can do so by clicking here.  Please note orders placed with PayPal, Google Pay, Apple Pay & Carte Bancaire transactions cannot be refunded or exchanged in any of our UNIQLO stores and will have to follow our online returns procedure. As a reminder, we cannot accept any returns for inner/underwear/swimwear or face-masks due to hygiene reasons. 


What is your exchange policy?
We are unable to accept exchanges online, however you can exchange your goods at any UNIQLO store within the country of purchase. Any purchases made on or after 2nd November shall be eligible for exchange either until the 15th January 2021 or 30 days from the date of purchase, whichever is later. You can make the exchange for a combination of products of your choice providing it is priced the same or higher than their original purchase. If you want to purchase additional products then this will be treated as a new purchase, separate from the product that is being exchanged. Please ensure that the goods are in resalable condition and that you bring your invoice as proof of purchase. All standard conditions apply.



What would happen if I made my purchase before the 2nd November?
Please refer to the following process when reviewing your return options:
  • Please check the date on your invoice first. If the date of purchase is before the 2nd November then you will have 30 days from receipt of your order to return it back online for a refund. Exchanges can only be made at a UNIQLO store. Please always ensure the item(s) are in a resalable condition. All standard conditions apply.
 
  • If the date on your invoice is on or after 2nd November, then you have until the 15th January to return your purchase for a refund back online. Exchanges can only be made at a UNIQLO store. Please always ensure the item(s) are in a resalable condition. All standard conditions apply.


What do I do if I feel my item(s) is faulty?
If you have made an online purchase and you are unhappy with your purchase due to a defect arising out of a manufacturing fault, please do get in contact with us through our Contact us form (select topic: PRODUCT RECEIVED – my item is faulty). Please do provide as much information as possible concerning the Product and the order.
 

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