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Q. Why has my payment been refused?

Unfortunately we do not always know why your card has been declined. Please ensure that your card details are entered exactly as they appear on the payment card, including your name, and that your card number is entered without any spaces. The CVV number, the last three digits on the signature strip on the reverse of the card, will need to be entered also.

If all of the above was entered correctly, please contact your card issuer for further details as to why your card was declined.

 

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