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Q. How do I return my UNIQLO order?

Please follow the below instructions: 

1. Access the returns portal  and select the items you wish to return, confirm your return reason and generate your label.

2. Attach the PostNord return label making sure you've removed the original address label.

3. Package your parcel securely with the delivery note inside.

4. Return to a PostNord Service Point (find your nearest branch here).

Please note: items purchased on and after 1st March 2021 will have a SEK 59 return fee. For further information click here.

Should you wish to return by any other carrier or wish to make another return from the same order at a future date, this will be at your own cost. To do so, please send your return to the following address:

UNIQLO / Arvato distribution GmbH,
Schleefstraße 1a,
44287,
Dortmund,
GERMANY


Returning in-store ?  

If you would like to return your in-store purchase for a refund you can only do so at the store where the purchase was originally made. Should you wish to receive a refund, we'll process your refund in-store to the card used to place the order. It can take up to 5 days for the bank to transfer the funds to you (depending on your bank). Please do ensure you bring your receipt as proof of purchase. We will not be able to process your refund without this.

You can still exchange your item for a different item of the same value at any of our stores in Sweden. Please note, once an item has been exchanged we are no longer able to process a refund for the product.

Please note that Click & Collect orders cannot be refunded at our stores. If you would like to receive a refund for your Click & Collect order, please follow our returns process for online orders. Should you have placed your online order via PayPal or Klarna, you can only return your order via post. We do not accept PayPal or Klarna returns or exchanges in-store.
 

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