How can we help?

You won't have received any paper returns form inside your UNIQLO parcel. Please follow the instructions below to create your returns form and label.
 



1  Log into your UNIQLO Account or Guest Account.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?

Please note, your return is subject to a SEK 29 returns shipping fee. UNIQLO will only accept returns which are made within the 30 day returns period.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels. Please review the UNIQLO.com Returns Policy


2 Register the items you wish to return and select your return method.

You will be able to create multiple return delivery labels or QR codes per order. Each return label used is subject to a SEK 29 returns shipping fee.

Please note, to generate an additional return label you will need to wait until your first return is processed by our warehouse team.

Print a return label:

Print your return label at home and attach to your return parcel. No internal paper forms or packing slips are required. To avoid any delays, please remove or block out your original delivery address. No internal paper forms or packing slips are required.


QR Code/Barcode:

This will create a QR code for you to present at a PostNord Service Point where they will be able to print your return delivery label. No internal paper forms or packing slips are required.

Please allow up to 24 hours to receive your return shipping label or QR code in your email inbox. Please make sure to check your spam/junk folders.


3  Package the return item(s)
 
Please ensure the item(s) are in a resalable condition and the returned parcel does not contain any items that are not eligible to be returned. Please click here for further details.

 

4  Drop off the parcel at any PostNord Service Point  

Click here to find your nearest PostNord Service Point. Please ensure that your parcel is scanned by the Service Point and you receive a calling card or proof of your return.

If you decide not to use PostNord to return your parcel. You can return via a carrier of your choice. Please note that you will be responsible for the cost.

Here is the returns address:
Arvato distribution GmbH,
Schleefstraße 1a,
44287,
Dortmund,
GERMANY  

5  Your return parcel is on it's way back to us!  

Click here to track your return on our website.

Click here to track your return with PostNord. You will need to enter the tracking number given to you on your PostNord calling card.

 


6  Your refund is processed 
 
Once your return has been processed, your refund will be made into your original payment method. If by credit/debit card, please allow up to 3-5 working days from receipt of confirmation email. If by PayPal, allow up 24 hours for the funds to show in your account. Klarna refunds can take up to 5-7 business days.

Please note, the SEK 29 (returns shipping fee) will be deducted from your total refund amount.

If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.
 
Frequently asked questions:


Can I make an exchange?

Can I return more than one order in the same parcel?