I have received an incorrect item, what should I do?

Q. I have received an incorrect item, what should I do?

We want to resolve this as quickly as possible. For next the steps in resolving this matter, please contact our specialist team by using the CHAT SUPPORT service at the bottom of this page. We will resolve the issue as quickly as we can.

Subject to stock availability, we will try to send you the correct item. Should we no longer have the stock, we will process a refund to the card used to place the order.

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CHAT SUPPORT

CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-5:30pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.

By Phone

(All phone calls are conducted in English)
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

By Phone

8 557 698 61

(All phone calls are conducted in English)
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

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Q. I have received an incorrect item, what should I do?

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