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Q. I'm missing an item in my order, what should I do?




We may have sent your items in separate parcels. Please check your shipment confirmation email and click on the tracking link provided. If your order has been sent in two separate parcels you will see two separate tracking numbers on your tracking.

If an item is missing, please contact our specialist team by using the CHAT SUPPORT service at the bottom of this page. We will resolve the issue as quickly as we can.
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CHAT SUPPORT
CHAT SUPPORT
CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
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Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday
By Phone
08 557 698 61
(All phone calls are conducted in English)
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday
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