Table of contents

• Order & Pick procedure
• How do I place an order?
• How do I collect my order?
• How long do I have to collect the order?
• How can I exchange/return my ORDER & PICK purchase?
• Why has my order been cancelled?

Order and Pick is a service that allows you to order in-store inventory online, pay for it online, and pick it up in store in as little as 2 hours.

Order & Pick procedure

 

ORDER & PICK service may not be available if the selected store is out of stock.

ORDER & PICK service will be available in selected stores.
 

How do I place my order?

1. On the page of the desired product, select the color and size, and click [Check store inventory].
*If a specific store is displayed and you want to use the service at another store, click [Check other store inventory].

2. On the store inventory search page, enter the store and click [Search].

3. Click the [ORDER & PICK] button of the store where you can visit.
*Stores that do not display the [ORDER & PICK] button are not eligible for the service.
*You will pick up your item at the store where you clicked the [ORDER & PICK] button.

4. After checking the information about the service, click [OK] and then click [Add to cart].
*If you would like to purchase multiple items, you can specify the quantity on this page.

5. Click [View cart] and Click [Proceed to checkout].
*If you would like to purchase another item, Click [Continue shopping] and add the desired item to your cart.
*You cannot order a combination of items from multiple stores at once.
If you add items from different stores to your cart, the item you added first will be deleted.

6. Enter your credit card information and click [Order].
*Even if you have already registered your credit card information, you will need to enter the security code.

Please select "ORDER & PICK" of your desired store from "Check Store Inventory" on the product sales page .
※ Orders that have already been paid cannot be changed to ORDER & PICK.

Please see below are step by step guide:

STEP 1. Select product and check stock  

How do I collect my order?

You have 14 calendar days to collect your order after it has been processed in the store.

If you're unable to collect your order within 14 calendar days, you will receive your refund within 3-5 working days after the 14 days have elapsed. Please note, we are unable to extend your collection time period.
 

How can I exchange/return my ORDER & PICK purchase?

ORDER & PICK purchases are subject to the UNIQLO Online Returns Policy. This means these purchases can only be exchanged in stores and they must be returned via our online returns process.

Why has my order been cancelled?

Unfortunately, the stock update is not instantly reflected on our website after checkout. We do our best to try to update the inventory hourly. However, if multiple customers order the same item within a very short time frame, the website does not have time to reflect the accurate inventory. For this reason, by the time you place your order, items that were on “Low Stock” could have been sold and your selected item not being available anymore resulting in your order being cancelled. 

Also, if you have placed an order with several items and one of them is out of stock, your whole order will be cancelled.  

An email will be sent to inform you of this cancellation, and you will not be charged. The Pending Authorization on your account will be reversed within the next 3-5 working days.