How can we help?

At checkout, select Pick‑up from Local Locker or Parcel Shop as your delivery option. You will then be able to choose your preferred locker or shop location from the list of available options.

Once your order is placed, you will receive:

• Order confirmation email – includes your order number
• Shipment confirmation email – sent once your package is dispatched

The expected delivery lead time for Pick‑up from PostNord Service Point orders is 3–5 working days. Most Service Point orders arrive within the estimated delivery window shown at checkout.

Delivery may take slightly longer due to:

• Busy seasonal periods
• Carrier delays or limited Service Point capacity
• Stock‑related availability issues

Your expected delivery date also appears in your order confirmation email and in your UNIQLO account.

Our courier partner for Pick‑up from Local Locker or Parcel Shop is PostNord.

You will receive an email and/or SMS notification once your order arrives at your chosen locker or parcel shop.

Your notification will include:
 

• Pick‑up location address
• Opening hours (for parcel shops)
• Your unique pick‑up code or QR code (for lockers)

• Locker storage timeframe: usually 5 days.
• Parcel shop storage timeframe: usually 7 days.
• Uncollected parcels are automatically returned to UNIQLO; refunds are issued within 14 days once they have arrived at our warehouse.

For Lockers:

1. Use the QR code or collection code from your email/SMS.
2. Follow the instructions provided by the locker system.
3. Your locker will open once verification is complete.

For Parcel Shops:

• Present your collection code or QR code to the Service Point staff.
• Valid photo ID may be required depending on PostNord’s collection policy.