How can we help?

UPS

Website: Contact Us | UPS
Phone: 077-662 20 77, Monday - Friday: 8:00 am to 7:00 pm. Saturday: 8:00 am to 1:00 pm.
Contact form: Contact form

Budbee

• Q. I have not received my tracking details.

  A. We aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
  You can also view and monitor your delivery status in real time in your Purchase History here via the UNIQLO app or website.​
  
  
  If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.
  
  Helpful Link: How to Track My Order
   

• Q. It's past my order's estimated delivery date

  A. Sometimes minor delays can occur. Please allow a short additional period after the estimated delivery date for your parcel to arrive. If you have still not received your order, please check your parcel's tracking on the PostNord or UPS tracking site, as it may have been redirected to a nearby Service Point or updated with a new estimated delivery date. Please also check your email and SMS messages for any delivery updates. If your order is still in transit with no updates, please contact our Customer Care team via our contact details below.

• Q. My order has been marked delivered but has not arrived.

  A. If your tracking information shows that your order was delivered to your address but you can't find it, please check the details below:

  • Check your Proof of Delivery in the delivery carriers' tracking site, as it is often left in a safe place
  • Check any secure locations
  • Or, check drop off points on your property such as a reception/concierge, mailroom and neighbouring properties where it may have been left

  If your address is an apartment or office building, please check with your building manager or concierge as parcels are sometimes moved to a secure location.
  If you're still unable to locate your parcel, please get in touch with your delivery carrier to lodge an enquiry and they'll investigate on your behalf as a priority.
  
  Helpful Link: How to Contact Each Delivery Carrier
   

• Q. I want to reschedule the delivery of my order.

  A.

  PostNord

  To manage your delivery, please visit the PostNord tracking page via the link in your shipping confirmation email. Depending on availability, you may be able to select a different delivery date or redirect your parcel to a PostNord Service Point.
   

  UPS Express

  To manage your delivery, please visit the UPS tracking page via the link in your shipping confirmation email. Available delivery options are determined by UPS.
   

• Q. My order has been returned to UNIQLO.

  A. We’re sorry to hear this. Orders may be returned to us if there are any issues with the address, if delivery could not be successfully made or if the parcel is not collected in time. Please contact our Customer Care Team via our contact details below for assistance.

• Q. My delivery was not attempted.

  A. We're sorry to hear this. Please check your tracking information and any SMS or email notifications from the carrier, as your parcel may have been redirected to a nearby Service Point.
  
  If there are no updates after this, please contact our Customer Care Team so we can assist further.
   

• Q. My order tracking shows "Refused", what should I do?

  A. If the locker you selected in full, the tracking will initially show "Refused" as a status. Please be aware that InPost will redirect your parcel to a nearby locker, so please keep an eye on your email as the new location will be communicated to you over email.