How can we help?

Europe is currently experiencing a severe cold wave, leading to widespread ice and snow across multiple regions. These conditions are creating hazardous roads and affecting both linehaul and delivery operations. Deliveries may therefore take longer than usual. 
 

Are returns also affected? 

Yes. The cold wave may also impact returns, especially in areas where road conditions are poor. 
 

Which areas are most affected? 

Conditions are particularly severe in Germany where our warehouse is located, where temperatures are dropping further in the coming days. This may lead to additional delays. 
 

What does this mean for my order? 

Your order may take longer to reach you. Our logistics partners are working to minimise disruption while ensuring safety. 
 

How can I track my order or return? 

You can track your order or return by logging into your UNIQLO account via the link provided in your confirmation email or your guest account credentials. 
 

How long will my refund take? 

Once your return is received at our warehouse: 

• Refunds are processed within 14 calendar days. 

• You will receive a refund confirmation email once it’s processed. 

• Your bank or credit card provider may take an additional 3–5 business days to complete the transaction.