Can I change my shipping address after placing an order?

Once your order is confirmed, we are unable to modify the shipping address, delivery method, or delivery date.
Please refer to the following options based on your order timing and delivery method.

Table of Contents
＊If within 30 minutes of placing your order
＊If more than 30 minutes have passed
＊Important Notes

If within 30 minutes of placing your order

You may cancel your order and place a new one with correct details.　
※ Orders paid via “Pay in Store” cannot be cancelled.
※ Our Customer Service team is unable to cancel orders on your behalf.
※ Item may be out of stock when reordering

Helpful Links
How to Cancel Your Order

If more than 30 minutes have passed

If your order has already shipped, you may contact the carrier directly for possible rerouting or delivery adjustments.
※ For Pick-up at a PostNord Service Point or Pick-up in Store (Click & Collect) orders, changes to the selected location cannot be made.

Carrier Contact Information

UPS Express

Website: UPS Tracking

Phone: 077-662 20 77, Monday - Friday: 8:00 am to 7:00 pm. Saturday: 8:00 am to 1:00 pm.

Operating Hours: Mon–Fri: 8 AM – 7 PM, Saturday: 9 AM – 1 PM

How to Change Address:

As long as the first delivery attempt has not yet taken place, you can change your address by contacting UPS customer service via their online chat or by telephone.

Helpful Links
How to Check My Order Status

Important Notes

If your order is being delivered by PostNord then it is not possible to change address. However, you can reschedule your delivery and have your package delivered to a locker using the PostNord App.
Updating your address in your account does not change the shipping address for existing orders.
You can check your order status in your [Purchase History]. Even if you do not receive an email, your order will proceed as long as it appears in your history.
Shipment-related emails are sent to the email address used at the time of order. If you change your email address afterward, notifications will not be sent to the new address.

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Can I change my shipping address after placing an order?

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