How can we help?

UNIQLO is aware of fraudulent websites. Genuine UNIQLO websites start with the URL: https://www.uniqlo.com/. Please be vigilant of fake or fraudulent websites. We will take appropriate actions against the fraudulent websites.


I have found a fraudulent website, what should I do?

If you come across a fraudulent website, please refrain from contacting them, and send the details to us. Please contact us and we will investigate this further.


I have made a purchase from a fraudulent website, what should I do?

We are sorry to hear about what happened with your purchase. We recommend that you contact your bank and/or credit card company about the transaction should you wish to receive a refund.

Please note that UNIQLO does not offer a franchise system or use any third party platform in Europe for selling our products. We therefore confirm that any attempts by third parties to make their websites appear as if they are operated by UNIQLO are fraudulent. The only genuine UNIQLO websites are ones starting with the URL: https://www.uniqlo.com/ .