How can we help?

We are very excited to launch our new online alterations service for selected bottoms. Please read the information below before placing your order. Please note, altered items cannot be returned or exchanged.

How will the alteration work: 

After obtaining your correct measurement and desired stitch type, follow the below steps to select an online alteration. (If the Alteration box does not appear, alterations will not be available for that product).

Steps: 

1. Select the Product colour, waist size & length of the item you want to alter.

2. Now select Stitch type from the drop down box (see below for more details).

3. Select your desired alteration length from the drop down. This will be the length you want your pants cut to (see below for more details).

We will shorten your product to the length you have selected. Please allow additional 2 business days for your alteration to be completed and your order to be prepared for dispatch. 

**Note - this service does not include tapering.

Which Stitch do I choose?

The stitch types available will be shown on the product page, if you can’t find a certain stitch in the drop down, it means that it is not available for that product.

Visible (Lock) Stitch: 

A standard method that uses single stitching on both the interior and exterior. Depending on the length hemmed, traces of removed stitching may remain. In addition, distressed items will lose the distress on the part that is hemmed.

Hidden (Blind) Stitch:

A blind stitch is nearly invisible stitching for a neat look. We recommend this stitch with dressy pants like the Smart Ankle Pants for a clean look.  Blind stitch can not be used on Jeans or thick materials, If this stitch is not available on the product page, a Blind stitch is not available.

For further details regarding stitching types and their cost please click here.

How to measure bottom alterations:

Before you select your alteration, be sure to know your exact measurements, as we are unable to accept returns or exchanges for altered products.
 

Step 1: 

To select your alterations, begin by measuring a pair of  bottoms that you own to get an idea of the inseam length you’d like to select for alterations. 

Step 2: 

Please measure from the centre of your inseam (crotch) to the length you want the pants altered to. For example, if you select 82 cms from the dropdown menu, the inseam to the hem measurement will be cut off at 82 cms long.

Step 3:
After you note these measurements, please select your colour, waist size and length, and choose the type of  stitch type and length of the alteration you want for your bottoms. Alterations are available for selected items. If alterations are available for your item, the “ALTERATIONS'' option will appear underneath the size selection tool. 

Please play the video below to learn more about how to measure your inseam length:

Proceed through checkout and order the bottoms as you would any UNIQLO product. Once your order has been completed, you will receive a confirmation email with order details.  

Orders with bottom alterations will take an additional 2 business days from the estimated delivery time frame. 
 

Frequently Asked Questions

• + What is the Returns Policy for altered items?

  Any altered garments cannot be accepted for a refund or exchange so please take care to measure the right length. If you have any concerns with how your item was altered or with your garment, please contact our friendly Customer Care team here for further assistance with your order details.

• + How do I remove the alteration from my item before I checkout - I have changed my mind?

  Simply navigate to your Shopping cart and use the 'X' to completely remove the item from your cart, you can then add the pants back to your cart without selecting an alteration. If your order has been placed already - please log in to your account within 30 minutes and cancel your order.

• + What if there is an issue with the length or alteration?

  If you have any concern with your item and how it was altered please contact our friendly Customer Care team here for further assistance with your order details.

• + I have had alterations completed at your store before, will my item be altered by your in-store teams?

  No. Online alterations will be completed by our online team at our warehouse. If you wish to have your item altered in store, please visit the store directly to have your item altered. Please note, we can not send items to our stores to have them altered.

• + Can I have my bottoms altered after they are delivered?

  If the alteration option wasn’t selected while placing your order you can still take your pants to your local UNIQLO store to have them altered however please ensure to have your invoice/proof of purchase with you and your item in its original condition. Please keep in mind that not all pants are eligible for alterations.

• + How long will it take for my items to be altered?

  Please allow additional 2 business days for our team to alter the item/s and ship your order. As soon as it has been completed and your order is on its way to you we will send your tracking details.

• + Can I send items to you to be altered?

  No. At this time our team can only complete alterations for items that have been ordered with the alteration details so please ensure to select and if applicable, pay for this service. We cannot accept any items at our online warehouse for alterations so please visit your local store for this service.

• + I am unable to measure myself. If the measurements are not suitable after I receive the item, can you change the alteration?

  We suggest ensuring you have measured and know the exact measurement before selecting an alteration length. We are unable to re-do an alteration through the online service. If you selected the incorrect measurement and a further shortening is required you can take your items to one of our UNIQLO stores to request a further alteration at a cost. Once an alteration is completed it can not be lengthened again.