2. Uniqlo Customer Service
  3. Online
  4. My Order

Q. I'm missing an item in my order, what should I do?

We may have sent your items in separate parcels. Please check your shipment confirmation email and click on the tracking link provided. If your order has been sent in two separate parcels you will see two separate tracking numbers on your tracking. You can click this and see the full tracking details for each parcel.

You can also check the details of your delivery here, by entering the order number.

If an item is missing, please contact our specialist team by using the CHAT SUPPORT service at the bottom of this page. We will resolve the issue as quickly as we can.
Was this information helpful?
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat or phone.
Please let us know why this article is not helpful.
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.