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Return/Exchange

• ❗ Due to traffic in the carrier networks from high volume of orders, the delivery of your return with PostNord may be delayed.
• Holiday Season Delivery & Returns Guide 🎁
• What is your online returns policy?
• Can I make an exchange?
• Can I return my online order in-store?
• What is your store returns policy?
• What is your extended festive returns policy? 🎁
• Can I return more than one order in the same parcel?
• I haven't received my return label
• How do I return my order?
• I no longer have my Tax Invoice/Returns Note
• How do I modify my online return request?
• How do I make an additional return from order?
• How do I cancel my return?
• How do coupons affect my refund?
• I do not have access to a printer, how can I return my items?
• Can I use a different courier to return my order?
• Important information regarding delays in our returns process.
• When can I expect to receive my refund?
• If I buy an item in-store, can I return it to you in the post?